TotalWorkdesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

39.00 $

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Plug-in de helpdesk do WordPress - demonstração online Plug-in de helpdesk do WordPress - documentação online

Solução de Helpdesk All in One WP

TotalWorkdesk é a única solução completa de helpdesk para WordPress. Incluindo um sistema de ticket e notificação, livechat, base de conhecimento, módulo de relatório e integração, contém todos os recursos de suporte de que você precisa. Livre-se de plug-ins de helpdesk únicos e obtenha o TotalWorkdesk!

TotalDesk - Helpdesk, chat ao vivo, base de conhecimento e sistema de tíquetes - 1
TotalDesk - Helpdesk, chat ao vivo, base de conhecimento e sistema de tíquetes - 2
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TotalDesk - Helpdesk, chat ao vivo, base de conhecimento e sistema de tíquetes - 8

Recursos do HelpDesk

  • Sistema de ingressos
    • 3 Formulários de Tiquetaque Diferentes
    • Busca de caixa de entrada
    • 2 funções: Agente e Repórter
    • Minha página de ingressos
    • Definir valores padrão para novos tíquetes
    • Definir o condition do próprio tíquete
    • Definir tipos de tíquetes personalizados
    • Definir projeto / sistemas de tíquetes personalizados
    • Suporte de Anexo
    • Informe os agentes nas notificações
    • Formulário de comentários HTML WYSIWIG
    • Respostas salvas
    • Sistema de registro / histórico
    • Exportação XLS
    • Repórteres e agentes podem -responder ao email
    • Visão geral do tíquete (atribuído a, condition em cores)
    • Definir pasta de arquivamento da caixa de entrada
  • Notificações
    • Notificações por Email
    • Notificações da área de trabalho
    • Notificações do Slack
    • Notificar quando tíquete for criado
    • Notificar quando alguém -responder
    • Notificar quando condition for alterado
    • Notificar quando agente for atribuído
  • Bate-papo ao vivo
    • Inicie bate-papo com novo assunto (novo tíquete)
    • Entre em um conversation com determinado ID de tíquete
    • Envie uma mensagem (novo tíquete) quando nenhum agente estiver online
    • Cada conversa de conversation será salva
  • Base de Conhecimento
    • Crie um Frequently Asked Question baseado em tíquete
    • Agrupe as perguntas frequentes em tópicos
    • Definir ícones personalizados para tópicos
    • Pesquisa ao vivo para perguntas frequentes
    • Rastrear visualizações de perguntas frequentes
    • 3 widgets integrados
    • Perguntas frequentes sobre pedidos por visualização / popularidade
    • 2 formats (em caixa, lista)
  • Relatórios
    • Ingressos por Agente
    • Ingressos por condition
    • Ingressos por tipo
    • Ingressos por sistema
    • Ingressos por ano
    • Ingressos por mês
    • Ingressos por ano e mês
  • Integrações
    • WooBusiness
    • Envato
    • Folga
  • Bem Documentado

Compatibilidade

  • WordPress 3.8.1+
  • PHP 5.4+
  • Suporte WPML
  • WooBusiness 3.1

Changelog

======
1.7.18
======
- NEW:    Close remarks when a ticket is noted as addressed / shut
        
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- NEW: Updated all translations - REPAIR: Updated typeface amazing in backend additionally - REPAIR: Data personal privacy checkbox not eliminated when shut off - REPAIR: Removed the login LINK filter as admins cant login when no web page was established ====== 1.7.17 ====== - REPAIR: Font amazing upgraded to v5 ====== 1.7.16 ====== - NEW: Dispaly Website LINK in ticket frontend - REPAIR: item eliminated after solitary ticket backend conserved ====== 1.7.15 ====== - NEW: WooBusiness Order & Product & Envato Item screen in solitary ticket web page
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- NEW: Set order topics on your own
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- REPAIR: Huge efficiency boost when you utilized WooBusiness - REPAIR: Website LINK for charm kind areas disabled by default - REPAIR: Added wp_kses to message area in checkbox - REPAIR: Moved Data personal privacy checkbox listed below message area ====== 1.7.14 ====== - NEW: Data personal privacy checkbox for all brand-new ticket kinds (GDPR)
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- NEW: Updated translation data - REPAIR: PHP notifications ====== 1.7.13 ====== - NEW: Dropped Redux Framework assistance as well as included our very own structure Read much more below: https://www.welaunch.io/en/2021/01/switching-from-redux-to-our-own-framework This guarantee car updates & gets rid of all gutenberg things You can erase Redux (otherwise utilized elsewhere) later on https://www.welaunch.io/updates/welaunch-framework.zip
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====== 1.7.12 ====== - NEW: Advanced setups > disable typeface amazing loading - REPAIR: JS / CSS packing when not allowed solutions - REPAIR: From currently on all shortcodes will certainly be eliminated from brand-new tickets ====== 1.7.11 ====== - REPAIR: User development with vacant mail / username - REPAIR: Had to go down Slack Integration as a result of the PHP bundle is currently preserved Looking for one more option ====== 1.7.10 ====== - NEW: Send responses message + completely satisfied to representative
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====== 1.7.9 ====== - NEW: Agents can shut tickets ahead - REPAIR: PHP notification in frequently asked question blog post kind ====== 1.7.8 ====== - NEW: Added time caching for inbox + immediately close tickets - REPAIR: Custom areas disappointing in solitary ticket - REPAIR: Wrong custom-made area recognition for Envato or Woo ====== 1.7.7 ====== - NEW: Big Performance Release !! ENSURE YOU GET ON LATEST VARIATION OF REDUX STRUCTURE !! - REPAIR: Translations upgraded ====== 1.7.6 ====== - REPAIR: Create ticket "not set" - REPAIR: My Tickets title as well long did not damage ====== 1.7.5 ====== - NEW: Frequently Asked Question subjects LINK consists of moms and dad classification in LINK currently - NEW: frequently asked questions shortcode currently can consist of numerous groups COMMA divided - REPAIR: INBOX PHP deadly mistake - REPAIR: Single Frequently Asked Question back to did disappoint appropriate last Frequently Asked Question subject - REPAIR: CSS concern in Flatsome with widget - REPAIR: Margin missing out on when making use of great symbol - REPAIR: CSS concern with not straightened products ====== 1.7.4 ====== - NEW: Custom different areas for WooBusiness, Simpel & Envato ticket kind - NEW: Show title in frequently asked question subjects - NEW: 2 brand-new Options to disable / allow program subject youngsters or groups - NEW: Hide Frequently asked questions if subtopics exists - NEW: Better flatsome assistance - NEW: Multiple brand-new Arguments for frequently asked questions shortcode: subject = '', show_topic_title = 'incorrect', show_back_to_parent_topic = 'incorrect', material = 'incorrect', passage = 'real', web link = 'real', max_faqs = '-1', show_children = 'incorrect', hide_faqs_when_subcategories_exists = 'incorrect', show_child_categories = 'real', columns = $this->get_option('Frequently Asked QuestionColumns'), order = 'ASC', orderby = 'menu_order', - REPAIR: Search symbol repair in flatsome - REPAIR: Wrong CSS Class for prior to Frequently asked questions - REPAIR: Tickets in My Account of WooBusiness can not be sent ====== 1.7.3 ====== - REPAIR: Mail bring not functioning when custom-made called for areas developed ====== 1.7.2 ====== - REPAIR: Added variety filter for called for / optional brand-new areas Ticket can not be developed! not establish! ====== 1.7.1 ====== - NEW: Agents can develop tickets in support of consumers in the brand-new ticket web page:
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- NEW: Frequently Asked Question search additionally looks in remarks: https://imgur.com/a/exeDbm9 - NEW: Cleaned the plugin setups / relocated areas - NEW: WooBusiness Frequently Asked Question combination currently can make use of passage + web links. Also columns can be established currently:
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- NEW: Custom areas will certainly additionally be exported in Excel documents - NEW: Topics widget can conceal / program vacant subjects as well as present subcategories
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- NEW: Add / Create material prior to Frequently asked questions or Tickets
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- REPAIR: Live Search not operating in sidebar when disabled in plugin setups - REPAIR: when brand-new ticket obtained a mistake, previous filled in areas were gone - REPAIR: Live conversation can not be begun due to custom-made areas missing out on - REPAIR: Attachment lightbox concealed behind conversation - REPAIR: Updated POT documents ====== 1.7.0 ====== - NEW: Custom Ticket Input Fields You can currently develop custom-made message areas (called for or optional) within plugin setups Example: https://imgur.com/a/nv4CKq0 - REPAIR: Added called for credit to input areas ====== 1.6.4 ====== - NEW: Added assistance for video clip uploads when producing brand-new tickets ====== 1.6.3 ====== - NEW: Added receptive function for my tickets table ====== 1.6.2 ====== - REPAIR: Closing div missing out on in data base shortcode ====== 1.6.1 ====== - REPAIR: Font Awesome not discovered concern ====== 1.6.0 ====== - NEW: Added assistance for all various other accessory kinds - NEW: Added safety checkes for add-ons ====== 1.5.24 ====== - REPAIR: Removed Gutenberg screening code ====== 1.5.23 ====== - REPAIR: Ticket ID placeholder not translateable - REPAIR: Update POT data - REPAIR: Adding web links in ticket remarks revealed messages / web pages search - REPAIR: New Ticket message kind revealed media upload switch ====== 1.5.22 ====== - REPAIR: Save custom-made meta box PHP mistake ====== 1.5.21 ====== - REPAIR: Users with custom-made duties saw all tickets in the my tickets web page ====== 1.5.20 ====== - REPAIR: Responsive Issues - REPAIR: Umlaute not operating in username area ====== 1.5.19 ====== - REPAIR: Performance Increase - REPAIR: WPML for My Tickets reveals various other languages ====== 1.5.18 ====== - REPAIR: JS not packed as a result of datatables ====== 1.5.17 ====== - NEW: Order area for Frequently asked questions - REPAIR: Renamed Rewrite Slug for conserved replies triggered blog post tags to 404 ====== 1.5.16 ====== - REPAIR: Attachments not combined ====== 1.5.15 ====== - NEW: Moved all CDN crammed JS / CSS right into this plugin folder much better for autoptimize plugin ====== 1.5.14 ====== - NEW: You can currently disable datatables as well as establish a language Plugin Settings > Tickets > Enable Datatables - NEW: Attachments in Backend currently additionally open in Lightbox ====== 1.5.13 ====== - NEW: Facebook Messenger Support -> Follow this web link > Setting up the Plugin to obtain the code https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin#steps - NEW: Frequently Asked Question search currently additionally shows up on Frequently Asked Question subjects - NEW: Frequently Asked Question search currently begin at 2 chars, not 3 ====== 1.5.12 ====== - REPAIR: Frequently Asked Question incorrect outcome ====== 1.5.11 ====== - NEW: Datatables for the My Tickets web page enables: - Sorting - Searching - Entry Limit - NEW: Reports can currently shut their very own tickets - NEW: Configure what information you intend to receive the My Tickets Table: - Show Name - Show Date - Show Status - Show System - Show Type - NEW: Set Frequently Asked Question Columns in a Topic Archive e.g. program 2 frequently asked questions alongside each various other - INFORMATION: We will certainly no more establish the Desktop Notification function (however it remains) We established a brand-new plugin Fire Push: https://demos.welaunch.io/fire-push/ - Background Notfications (when internet browser is shut) - send out alert on brand-new ticket replies - notfiy on brand-new tickets developed - message on tickets upgraded - REPAIR: Desktop Notifications ====== 1.5.10 ====== - NEW: Button in Live Frequently Asked Question result listing if greater than 4 outcomes - NEW: Loading rewriter changing the search symbol for Frequently Asked Question search when keying - NEW: Frequently Asked Question Live Search does not send on get in - NEW: Option to establish Maximum Live Frequently Asked Question search results page - REPAIR: Removed ID from Frequently Asked Question search due to replicate ID Issue - REPAIR: Added 404 Error code to wp_die feature This avoids nginx from caching while not visited customers intend to see tickets - REPAIR: Added greater z-index to conversation trigger & message containers ====== 1.5.9 ====== - NEW: Frequently Asked Question, Topics & Tickets are not Mobile initially Means the Title is Displayed initially on Mobile (Better Search Engine Optimization) - NEW: New Tickets Count in Backend (Red Badge) - NEW: Automatically collection Tickets to shut / addressed after X Days no remark / upgrade was made > See General Options - NEW: Set a default Solved (Closed) Status in Default Settings Used for Close Tickets after X Days - REPAIR: Frequently Asked Question Search Causing PHP Notice ====== 1.5.8 ====== - NEW: Reorder Admin Panel Section alpabetically - REPAIR: Removed TGM Plugin (triggering a lot of mistakes) ====== 1.5.7 ====== - REPAIR: Inbox Mails, that can not be refined as a ticket will certainly still be noted as read, however stagnated to archive folder. This avoids unlimited loophole of e-mail bring - REPAIR: Added much more Email Inbox Message recognitions ====== 1.5.6 ====== - NEW: Inbox will certainly currently constantly be brought when visited - REPAIR: Cronjob not running To make certain the cronjob runs you can make use of a plugin called WP Crontrol ====== 1.5.5 ====== - NEW: Video regarding our brand-new Automatic Reply Feature: https://youtu.be/RR77Dwvqch0 - REPAIR: Comments will certainly not be looked for automated replies when remark individual coincides as the automated reply individual. This avoids unlimited loophole, however additionally recommend you to far better develop a very own individual for Automatic responds (like CRAWLER) ====== 1.5.4 ====== - NEW: Decreased ticket character photo - NEW: Automatic Replies (Bot) Saved Replies can be utilized for automated replies. You require to include tags to your conserved replies. These will certainly be matched versus words from brand-new tickets / replies. See Settings > Saved Replies - REPAIR: Updated alternatives messages - REPAIR: Sidebar will certainly reveal also when no tickets were sent yet - REPAIR: Envato Purchase code recognition in Backend - REPAIR: Show No representatives appointed in Frontend - REPAIR: CSS fine-tunes - REPAIR: Vendor Packages upgraded ====== 1.5.3 ====== - NEW: Shortcode for Frequently Asked Question Search [[faq_search]] ====== 1.5.2 ====== - REPAIR: Finished RU Translations - REPAIR: Chat on Mobile to near left wing ====== 1.5.1 ====== - NEW: Russian Translation included If you have any kind of various other languages converted please send out to us - REPAIR: IE11 Bug with JS - REPAIR: Missing Translations - REPAIR: Cleaned up translations data ====== 1.5.0 ====== - NEW: Welcome Livechat 2.0 - Watch Demo Video: https://youtu.be/g48IW8Qe2JM - Improved Design - New Frontend - New Backend for representatives - Attachment upload feasible - NEW: Hide Livechat when representatives offline - NEW: Allow Attachments in Livechat - NEW: Filter wordpress_helpdesk_livechat_allowed - NEW: Added Lightbox function for Comment Attachments ====== 1.4.8 ====== - REPAIR: JS Gallery Error - REPAIR: WPML concern with Frequently Asked Question Widgets ====== 1.4.7 ====== - REPAIR: Agent can not be upgraded ====== 1.4.6 ====== - REPAIR: Tax Meta Class Updated ====== 1.4.5 ====== - NEW: Set division, kind or priorty for ticket shortcode Example: [new_ticket departments="24,25,17" priorities="30" types="12"] - REPAIR: Updated Translations ====== 1.4.4 ====== - NEW: Private Notes Add exclusive Notes for ticktes inside the backend - NEW: Add Media Files inside Replies in Comments - REPAIR: Code Improvements - REPAIR: Translations for Default Departments ====== 1.4.3 ====== - NEW: Assign default representatives by Departments Settings > Defaults - NEW: Frequently Asked Question Search Term Tracking (term, search matters, write-ups discovered) See: wp-admin/edit.php?post_type=ticket&page=helpdesk-faq-terms - NEW: Merge Tickets See: Single Edit Ticket in WP-admin sidebar bottom - FIX: Default post set fix - FIX: Reporter user check removed as it caused issues with INBOX ====== 1.4.2 ====== - NEW: Added German Translation (status 15%) - NEW: Added Spanish Translation (status 26%) - FIX: translation files updated - FIX: Ticket string not translated ====== 1.4.1 ====== - FIX: Only show agents, admins and shop managers in agent list - FIX: Responsive My Tickets Page ====== 1.4.0 ====== - FIX: Translation for account not created ====== 1.3.9 ====== - FIX: Envato purchase code validation ====== 1.3.8 ====== - NEW: Added two new actions for the new ticket form: wordpress_helpdesk_before_new_ticket_form wordpress_helpdesk_after_new_ticket_form - NEW: Added French Translation ====== 1.3.7 ====== - FIX: Updated translations ====== 1.3.6 ====== - NEW: New ticket message field now supports the WSYIG editor ====== 1.3.5 ====== - FIX: Issue where ticket comment form influenced other comment form ====== 1.3.4 ====== - FIX: Admin CSS issue ====== 1.3.3 ====== - NEW: Topic Widget for Sidebar - NEW: FAQ for WPMl Translation: https://demos.welaunch.io/helpdesk/documentation/faq/can-translate-plugin-wpml/ - FIX: Missing div in form shortcode - FIX: My Tickets page on WooCommerce account page - FIX: Product support in WPML environment showed all products - FIX: custom WooCommerce order subjects filter did not work ====== 1.3.2 ====== - NEW: Moved kind / Project directly under Department - NEW: Created a back to my tickets button on new / view single ticket pages - FIX: WooCommerce form was not 100% width ====== 1.3.1 ====== - NEW: Sidebar for my_tickets and knowledge_base now displays automatically. This has been done, because not all themes are able to select a custom sidebar for only 1 web page - NEW: Set a sidebar display option (none, only on FAQ OR only on Ticket pages, both) - NEW: Option to disable the sending of login credentials for new users - NEW: Hide FAQ topics for not logged in users - FIX: Fix where attachments file select showed up even it was disabled ====== 1.3.0 ====== - NEW: IP check for FAQ likes / dislikes to avoid double votes ====== 1.2.9 ====== - FIX: User exists not triggers an error to login This prevents users to create tickets for other users - FIX: Added livechat texts to WPML config ====== 1.2.8 ====== - NEW: Livechat guest ticket option readded - NEW: Livechat restyled Differnet text align and background color between reporters & agents - NEW: The following Livechat texts can be set in the admin panel: Live Chat Title Live Chat Welcome Text Live Chat No Agents Online Text Live Chat Button Text - FIX: Livechat Integrations moved to Integrations Section ====== 1.2.7 ====== - FIX: FAQ issue - FIX: IMAP fetching - FIX: Dashboard PHP Notice ====== 1.2.6 ====== - FIX: FAQ Ajax showed the same excerpt ====== 1.2.5 ====== NEW: Crisp Live Chat Integration Learn more here: https://crisp.chat/en/ NEW: PureChat Live Chat Integration Learn more here: https://www.purechat.com/ NEW: Chatra Live Chat Integration Learn more here: https://chatra.io ====== 1.2.4 ====== - NEW: Set a default priority - NEW: Show priority in forms for reporters - NEW: Priorities now in export - NEW: Tickets by priority added to reports - NEW: Tickets by Source added to reports - NEW: Small layout review of reports page - NEW: Added a row for grouping in Ticket-Export Excel file - FIX: Attachments were not assigned - FIX: Missing Translations ====== 1.2.3 ====== - FIX: Removed Cron after disabling Inbox ====== 1.2.2 ====== - NEW: PHP IMAP Extension Check - FIX: Missing translation & POT file updated - FIX: Removed livechat for guest users ====== 1.2.1 ====== - FIX: Added missing translation strings ====== 1.2.0 ====== - NEW: Support Rating Feedback Ask reporters for Support feedback after a ticket has been solved See settings > Support Rating Rating Email: https://demos.welaunch.io/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-email.png Support Feedback: https://demos.welaunch.io/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-feedback.png Rating Overview: https://demos.welaunch.io/helpdesk/wp-content/uploads/sites/5/2017/10/support-rating-overview.png - NEW: 2 x New Report charts: Tickets by Reporter Tickets by Satisfaction - NEW: Guest (not logged in user) can now use livechat - FIX: Layout issue with avatar image in backend - FIX: Backend Table width adjustes - FIX: PHP notice in loggin class removed ====== 1.1.5 ====== - FIX: Cronjob issue - FIX: Ticket not created when no from name was set - FIX: PHP notice in desktop notifications ====== 1.1.4 ====== - FIX: Prevent admin access issue ====== 1.1.3 ====== - NEW: Connect FAQs to product categories (WooCommerce) FAQs will then show up on single product pages - NEW: Set AJAX interval for Live Chat & Desktop Notifications to decrease server performance use - FIX: Prevent Admin Access issue ====== 1.1.2 ====== - FIX: logged in error message ====== 1.1.1 ====== - FIX: Only 5 FAQs showed up on archive page ====== 1.1.0 ====== - NEW: Option to use original theme template files Settings > Advanced Settings > Use Theme Template Note: This will remove all custom templates! It would be better to copy existing partials into your child theme Tutorial: https://demos.welaunch.io/helpdesk/documentation/faq/override-templates-theme-support/ - NEW: Set a sidebar position (left or right) in General Settings - NEW: Support for invisible Recaptcha (https://wordpress.org/plugins/invisible-recaptcha/) ====== 1.0.9 ====== - NEW: Show specific FAQs only to logged in users - NEW: Hide FAQs for logged in users from Knowledge Base See Settings > Knowledge Base (on base) - REPAIR: Slider Revolution issue ====== 1.0.8 ====== - NEW: option to collection novalidate-cert for inbox - REPAIR: Issue with My Tickets page and no tickets created so far ====== 1.0.7 ====== - FIX: Envato Class exists check ====== 1.0.6 ====== - FIX: Single FAQ only displays title when no topics are created - FIX: Screen Reader text visibility ====== 1.0.5 ====== - FIX: Form 404 Errors - FIX: Admins could not trash tickets, faqs or saved replies - FIX: DataTables Issue ====== 1.0.4 ====== - NEW: Theme support improved (e.g. Dante, Bridge, Total, The7) - NEW: Set a custom login page (settings > general) - FIX: Added some more translation options - FIX: breaking DIV in new ticket form - FIX: Output buffering for shortcodes ====== 1.0.3 ====== - NEW: Dashboard redirect for reporters & agents - NEW: Ticket Priorities now possible - NEW: Renamed System / Projects to Departments - NEW: Added POT translation file & updated DE Translations - FIX: Ticket category color issue in backend - FIX: Small php notices ====== 1.0.2 ====== - NEW: Rating System for FAQ Articles See Options > FAQ > Enable Rating - NEW: Disable the dislike button - NEW: Widgets now support order by likes / dislikes - NEW: Show single FAQs only to logged in users ====== 1.0.1 ====== - FIX: WooCommerce class misses options - FIX: Menu does not show up - FIX: after_widget args notice - FIX: Livechat count issue ====== 1.0.0 ====== - Inital release Live Chat -> Agents see list of open chats by reporters -> Leave message when no agents are online -> Ticket -> Reporter needs to be logged in -> Default Welcome Message -> Enter chat via Ticket ID -> Create a new chat -> new Ticket -> Chat history stored as Ticket Comments Ticket System -> Inform Agents in Notifications -> HTML WYSIWIG Comment Form -> Attachments -> Saved replies -> Default Message -> My Tickets (for reporter & agents) -> Logging / History system -> XLS export -> Agents can reply to Email -> Ticket Overview (assigned to, condition in colors) -> Set Inbox Folder -> Set Inbox Archieve Folder Knowledge Base -> Widget Support -> Most viewed / loved -> Set a default order by -> Custom Icon per category -> Password Protection (can be set by WP default) -> Multiple Layout -> Was this helpful? Integrations -> Slack (https://my.slack.com/services/new/incoming-webhook) -> WooBusiness -> Envato ====== Future Plans ====== -> Github -> Jira

classification: wordpress/utilities
rate : $ 39
hashtags : #TotalWorkdesk #Helpdesk #Live #Chat #Knowledge #Base #Ticket #System

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TotalWorkdesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

39.00 $

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